THE NEW GOLD STANDARD
Leadership Lessons from the Company that turned Customer Service into an Art Form. When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings.
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton. With access to the company's executives, staff, and award-winning Leadership Center's training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.