Joseph Michelli, PhDThe New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience
Courtesy of The Ritz-Carlton Hotel Company
Courtesy of The Ritz-Carlton Hotel Company
Ritz Carlton Videos
Joseph's interviews with Ritz-Carlton senior leaders and founders
- Simon Cooper - President
- Ed Staros - Co-founder
- Horst Schulze - Co-Founder and Former President
- Vivian Deuschl - Vice President of Public Relations